Shipping Policy

Shipping Policy

Thank you for visiting and shopping at Madame Flowers. Following are the terms and conditions that constitute our Shipping Policy.

Domestic Shipping Policy

Shipment processing time

All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.

During the summer months, due to the volatility of candle wax we will only ship Monday-Thursday.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email.

Shipping rates and Processing

Shipping charges for your order will be calculated and displayed at checkout. We offer flat rate shipping via USPS based upon the total order value.

Shipment method

Cost of Item

Shipment cost

USPS Priority Mail

$0 - $25

$2.95

USPS Priority Mail

$25.01 - $49.99

$7.95

USPS Priority Mail

$50+

Free

 

* Overnight delivery is only available for orders with delivery addresses within the continental United States.

Shipment to P.O. boxes or APO/FPO addresses

Madame Flowers ships to addresses within the U.S., U.S. Territories, and APO/FPO/DPO addresses.

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours. You can track your shipment here.

Customs, Duties and Taxes

Madame Flowers is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

Madame Flowers is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.

International Shipping Policy

We currently do not ship outside the U.S.